1. What is TriDiMug?
TriDiMug is a creative brand specializing in 3D custom mugs. Each mug is designed with personality and style in mind, making it a perfect gift or personal collectible.

2. How long does it take to receive my order?
Orders are typically shipped within 3 days of placing your order. Once shipped, delivery usually takes 2–5 business days.

3. Can I return my mug if I’m not satisfied?
Yes! We offer free returns within 30 days of receiving your order. Your satisfaction is our priority.

4. Are your mugs dishwasher and microwave safe?
Most of our mugs are dishwasher and microwave safe. However, for best results and to preserve the 3D elements, we recommend hand washing. Specific care instructions are included with each order.

5. Do you ship internationally?
Currently, we only ship within the EU but we're working on expanding our shipping options soon!

7. How can I contact customer support?
You can reach us via our contact page, email us at tridimug@gmail.com, or send us a message on social media. We're happy to help!

8. I made a mistake in my order. Can I change it?
If your order hasn’t shipped yet, contact us immediately, and we’ll do our best to update it before it goes out.